Our goal is to provide not only the finest hand-crafted tequila and mezcal glasses, but also honest, straightforward customer service. If you are not completely satisfied with the purchased item, just contact us within 30 days from the purchase or the shipping date for exchange or refund. The merchandise must be returned in new condition, without any damage or alterations, and with the original labels and packaging. The shipping charges and customized items are not refundable. 
      If you received a product that is defective or not the product you ordered, we will exchange it free of charge or refund its full cost plus the shipping charges.